How Do You Work in the 24/7 Culture?

Time_JD

Photo Credit: Time, by JD, Flickr

The cover of a Harvard Business Review edition recently grabbed my attention — “Managing the 24/7 Workplace … ‘Always available’ cultures breed problems.”

Facing the “Always Available” Workplace

I’m not sure what your work environment looks like, but the reality of the 24/7 workplace is impacting an increasing number of sectors and an increasing number of employees. Reid and Ramarajan put it this way:

To satisfy those demands [of the high-intensity workplace], employees arrive early, stay late, pull all-nighters, work weekends, and remain tied to their electronic devices 24/7.

For a few, this is not necessarily problematic, even though it may not be healthy. These individuals may enjoy the fast-paced work environment that goes along with such a 24/7-type work culture. For others, the “always available” mode of work life grinds against the core of the work-life balance they desire.

While such work environments may be most closely associated with the always-on contexts of Silicon Valley and Wall Street, the nature of contemporary work tools expands this reality to most organizations. Regardless of the field within which you work, paying attention to how you manage always-available communication like email and smartphones is an issue that nearly every adult must manage in our age.

3 Hours of Your Day

One source indicates that in 2015 the average person in the US spent around 174 minutes on their mobile device per day. This is up from around 22 minutes in 2009.

While some of this dramatic increase is due to browsing social media outlets and watching great things like the latest #chewbaccamom video (time well-spent of course!), much of this usage is also symptomatic of our “always-available” work expectations.

While I’m definitely on the end of frequently checking email and working to respond to work needs in a timely manner, I’m seeking to be more intentional these days about being intentional with times to step away from work and always-available communication in a balanced manner.

Intentionality

Here are a two targeted scheduling practices I aspire to increasingly move toward in managing a productive and balanced work life:

  • Schedule 2-3 times a day for engaging and responding to email:

    Rather than approaching email in an “always-available” manner, I want to focus on meaningful and timely communication 2 or 3 times a day. For me, this will take effort. I have a pattern of almost habitual email checking throughout the day on my smartphone. While there are some up sides to this (timely responses being one), this pattern takes away from other important and focused work that needs to be accomplished.

  • Schedule regular time for focused work:

    While administrative tasks such as meetings and email communication are regular and important parts of most organizational settings, typically these administrative tasks don’t move the most important work projects forward. Finding blocks of time to meaningfully engage these items helps to insure that the most important work does not just get discussed, but also accomplished. This relates to a previous discussion I shared about prioritizing the “Big Rocks” in our lives. See this post on priorities here.

So how are you managing your work life in light of these 24/7 workplace tendencies? What are your strategies to both remain relevant for your organization and focused on reclaiming work-life balance?

Collaboration: The Benefits, Bottom Line, & Basics

Collaboration, by AJC1, Flickr

Collaboration, by AJC1, Flickr

In a previous post I focused on the importance of removing the “I’s” from teams. Certainly there are important barriers to effective teamwork that need to be addressed, but pressing through such barriers is worth the effort. Here is a quick overview of the benefits, bottom line, and basics of collaboration.

The Benefits of Collaboration

Engaging a related topic to teamwork—collaboration—a recent article in the Harvard Business Review highlights benefits to collaboration in the professional service sector. In this article, Heidi Gardner identifies collaborative work across expertise boundaries as a key path for addressing complex issues and increasing overall profitability. In this study, collaborative models were associated with increased margins, increased client loyalty, and increased competitive edge.

The Bottom Line of Collaboration

Emphasizing this point, Gardner writes: “For a firm, the financial benefits of multidisciplinary collaboration are unambiguous. Simply put, the more disciplines that are involved in a client engagement, the greater the annual average revenue the client generates.” Although there is a learning curve in moving toward collaborative practices, Gardner reminds readers that on this front “perseverance pays off.”

Although I see great value in the use of teams on multiple level, it is helpful to note that the collaborative edge of team practice also proves to be effective from an economic perspective.

The Basics of Collaboration

Gardner provides a few specific recommendations for those seeking to increase their use of collaboration.

  • Don’t squeeze your team members “…be fair to the partners you invite onto your team.”
  • Deliver what you committed to on time, without reminders.
  • Communicate openly.

While there are many factors that contribute to effective collaboration, these are helpful reminders. I appreciate the affirmation of collaborative practice in this piece by Gardner.

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How are you tapping in to the benefits, bottom line, and basics of collaboration in your work with others?

A Joyful Heart is Good Medicine … it also increases productivity!

Joy, by Alice Popkorn, Flickr

Photo Credit: Joy, by Alice Popkorn, Flickr

“A joyful heart is good medicine,
but a crushed spirit dries up the bones.”

– Proverbs 17:22

In a recent edition of Harvard Business Review, the title of a sidebar mini-article caught my attention … “Start Your Next Meeting with a Joke.”

In the highlighted research, teams with at least one person in a good mood were more than twice as likely to solve a puzzle as teams whose members were all in neutral moods. The article explains, “people in good moods are more likely to share knowledge and seek information from others, which cues the rest of the group to follow suit.”

As noted above, Proverbs 17:22 reads:

“A joyful heart is good medicine,
but a crushed spirit dries up the bones.”

Not only is a joyful heart good medicine at the individual level, joy is also contagious. And, according to researcher Kyle Emich, this positive spirit also leads to greater productivity in teams. In other words, joy is not only pleasant, it is also productive.

What are you bringing to your team today? Are you bringing a negative or neutral mood, or are you bringing joy and positivity?

10 HBR Must Reads: THE ESSENTIALS

I’ve become a fan of HBR’s 10 Must Reads series. This series provides an efficient way to access key HBR articles on a variety of subjects such as teams, strategy, and change management.

Perhaps the best volume for getting started is their “The Essentials” volume. It is entitled HBR’s 10 Must Reads: The Essentials and provides what they say is “an introduction to the most enduring ideas on management from Harvard Business Review.”

Here’s an over of the10 articles in The Essentials for HBR’s 10 Must Reads. I’m putting in bold my favorites from this list:

  1. “Meeting the Challenge of Disruptive Change,” by Clayton M. Christensen & Michael Overdorf, (orchestrating innovation within established organizations)
  2. “Competing on Analytics,” by Thomas H. Davenport, (using analytics to determine how to keep your customers loyal)
  3. “Managing Oneself,” by Peter F. Drucker (managing your career by evaluating your own strengths and weaknesses)
  4. “What Makes a Leader?” by Daniel Goleman, (using emotional intelligence to maximize performance)
  5. “Putting the Balanced Scorecard to Work,” by Robert S. Kaplan and David P. Norton (measuring your company’s strategy with the Balanced Scorecard)
  6. “Innovation: The Classic Traps,” by Rosabeth Moss Kanter (avoiding common mistakes when pushing innovation forward)
  7. “Leading Change: Why Transformation Efforts Fail,” by John P. Kotter (leading change through eight steps)
  8. “Marketing Myopia,” by Theodore Levitt (understanding who your customers are and what they really want)
  9. “What Is Strategy?” by Michael E. Porter (creating competitive advantage and distinguishing your company from rivals)
  10. “The Core Competence of the Corporation,” by C.K. Prahalad and Gary Hamel (identifying the unique, integrated systems that support your strategy)

Check out this resource when you get a chance!