People First Leadership: Remembering Herb Kelleher of Southwest Airlines

photography of airplane during sunrise

Photo by Anugrah Lohiya on Pexels.com

This past week, Southwest Airlines Founder and Chairman Emeritus Herbert D. Kelleher passed away today at the age of 87.

Kelleher left quite an impression on both the airline industry and on those who worked with him. One of Southwest Airline’s achievements has been 46 years of consecutive profitability due to its approach to steady and responsible growth on behalf of its employees and customers.

The drive for Kelleher and Southwest was not merely financial. It was about people. The airline is known for its commitment to affordable travel for its customers, friendly customer service, and employee-centered servant leadership practices.

Kelleher’s business vision for the company evidenced his deep commitment to caring for employees. When asked on one occasion what Kelleher’s vision was for the company over the next ten years, he replied, “My vision is to keep Southwest Airlines job-secure for our people.” Through the time of Kelleher’s passing, Southwest Airlines has never been in bankruptcy or had a layoff of employees—an amazing claim for the turbulent airline industry.

In a statement posted on Southwest’s website regarding Kelleher’s passing, current Chairman and CEO, Gary Kelly, noted the following about Kelleher’s people-first approach to life and business:

“He inspired people; he motivated people; he challenged people—and, he kept us laughing all the way. He was an exceptionally gifted man with an enormous heart and love for people—all people. We have been beyond blessed to have him as a part of our lives.”

Kelleher provided a model of servant leadership and valuing people. Mark Strauss and I included a bit about Kelleher’s leadership in our upcoming book. Here’s a look at some of this reflection:

“Although most business executives see the general value of their employees, not all executives prioritize people as individuals. Herb Kelleher sought to do to this at Southwest for people at every level of the organization—whether fellow executives or those in line jobs as baggage handlers and mechanics.

At one of the company’s famous spirit parties, surrounded by hundreds of people circling Herb for attention, [Colleen] Barrett tells the story of Herb intently talking with a Southwest mechanic in worker’s clothes for at least fifteen minutes—a long conversation by CEO standards. Barrett writes:

‘Herb never looked over the guy’s shoulder to see who else might be there, and never diverted his eyes from this man while they were talking. Herb was courteous to everyone who was trying to shove the guy out of his space so that they could fill it, but he gave this man his time. It was clear … that Herb had no hierarchical concerns—he was completely interested in what the Mechanic was trying to tell him.’”

As you think through your own leadership, what cues might you take from Herb Kelleher? Share your thoughts below.

Can You Bring Jesus to Work?

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Photo: Faith & Work, St. Patrick’s Cathedral, by J. Irving

In the increasingly post-Christian and pluralistic contexts of North America and Europe, the question “Can you bring Jesus to work?” has the potential of raising diverse and intense emotional responses.

Corporate Chaplaincy on the Rise

One expression of bringing Jesus (or faith in general) to work is the emerging trend of corporate chaplaincy. To the joy of some and perplexity of others, corporate chaplaincy is on the rise. Illustrating this trend, one of the largest providers of corporate chaplains, Marketplace Ministries, saw more new companies added to their roster in 2015 than any year since their founding in the 1980s.

Marketplace Ministries notes that, “almost everyone said developing a business model of corporate chaplains caring for workers, as well as their families, in the secular workplace was impossible.” Trends in the industry suggest otherwise. For example, Tyson Foods employs around 115 chaplains in their company; this translates into roughly one chaplain for every 1,000 employees in the company.

Finding Jesus at Work

Emma Green draws attention to these trends in her recent article in the Atlantic entitled “Finding Jesus at Work: Why are more and more companies offering access to chaplains as an employee benefit?

My thoughts in this post are influenced both by Green’s article as well as two occasions I had to hear from David Miller over the past year. David Miller, cited frequently in Green’s article, is the author of God at Work and director of the Princeton University Faith & Work Initiative.

Here is some of what I’m learning about why corporate chaplaincy is on the rise and the benefits corporate chaplaincy offers.

Why is Corporate Chaplaincy & Faith at Work on the Rise?

I see two reasons behind the rise of corporate chaplaincy and faith at work emphases in the realm of business.

1 – Considering the Whole Person

The first reason is the move toward holistic thinking. Both within society in general, and the corporate world in particular, new emphasis is placed on viewing employees as whole persons. Consider the following examples in some corporate environments:

  • Attention to ergonomically sensitive work conditions
  • Increased consideration of work-life balance
  • Focus on physical and mental wellbeing
  • Provision of nap rooms, yoga classes, and onsite workout facilities

While not all work environments give attention to such considerations, an increasing number of companies are doing so. This represents a shift toward seeing employees less through a mechanistic lens and more through a whole-person lens.

Mike Tarvin of Tyson Foods’ chaplaincy program notes that “[John Tyson] wanted people to be able to bring their whole selves to work.” For Tyson Foods this means that they want to provide team members “an opportunity to bring that whole self, including that spiritual side, and not [feel] like that they have to check that at the door.”

2 – Finding Community for Whole-Person Challenges

David Miller notes that “Human beings still have problems in life—we get cancer, we get divorced, we have workplace accidents.” People seek out diverse avenues of support for such problems. To name a few of these avenues, this support sometimes comes from friends and family, sometimes comes from medical professionals, and sometimes comes from religious communities.

While many find external support independent of their work environment, the challenge arises when many workers find themselves separated from such needed support systems. When this happens, employees, and employers, feel the negative impact on employee health, wellbeing, and productivity.

In light of such realities, David Miller points to the following: “Due to people not having sufficient social support networks, whether at church, in the family, or community, it has become necessary for the work of organization to become the new community.” Or, put it another way, Emma Green notes, “Workplace chaplaincies are another attempt to make workers more productive by catering to their ‘whole’ selves.”

Alongside other employee-assistance programs (EAPs), the provision of workplace chaplaincies provides another accessible pathway to help employees as they engage the difficulty realities of both the workplace and life. Emma Green notes that because work, and life, can be painful, “These chaplains may be able to provide much-needed comfort to people who need it and can’t find it elsewhere.”

What Benefits do Corporate Chaplaincy & Faith at Work Offer?

In the section above I argue that corporate chaplaincy is on the rise due to rising consideration of the whole person paired with the decline in workers finding whole-person support outside the work environment. These realities, whether helpful or not, provide a key incentive for businesses and employers working to be part of the solution.

1 – Benefits to Companies

On this point David Miller notes, “Everyone now gets it that if your employees are healthy—physically, psychologically, and now we can maybe argue spiritually—they’re better employees.” Miller notes that this adds real value to companies due to variables such as lower turnover rates, increased focus on the job, and reduced stress-related illnesses. Further, Doug Fagerstrom (CEO of Marketplace Ministries) points to his clients reports of increased worker productivity due to corporate chaplaincy programs.

2 – Benefits to Employees

Employee health—physically, psychologically, spiritually—not only benefits the bottom line for companies, but it also provides deeply meaningful benefit to employees as well. On this point, Mike Tarvin (of Tyson Foods) notes that chaplains try to “find out where they’re coming from, so that we can help determine on their own what they see as their meaning in life or purpose in life.

The theme of purpose is something that is vitally important to me both personally and professionally.

Personally, I want to engage my work in a manner that connects with a deeper sense of spiritual purpose in life. I want to know that what I do on the job has meaning—that it matters to me, to others, and to God. Whether someone is a factory worker, school teacher, or serving in another role altogether, most people want to know that what they do matters—that it is meaningful and infused with purpose.

Professionally, studying the role that purpose plays in the lives of leaders is an active path of research I continue to explore. It is also a line of research that is providing significant affirmation on why purpose is important to leaders (see some of my reflections here). I would certainly argue, though, that this importance is not limited to leaders. All workers, leaders and followers alike, benefit from connecting their work with what is meaningful.

As Tarvin notes, corporate chaplains have played an important role for many workers desiring to think through their meaning and purpose in life. Corporate chaplains and faith at work help workers to bring their whole selves to their workplace. Corporate chaplains and faith at work also provide a platform on which workers may tap into a deeper sense of their meaning and purpose in life.


What’s your experience with corporate chaplains and/or intentional efforts to bring your whole-self to the work environment? Take a moment to share your thoughts below.

Leadership … What’s Love Got to Do with It?

Love, Midtown, New York City, NY_Thomas R. Stegelmann

Photo Credit: Love, Midtown, New York City, NY, by Thomas R. Stegelmann, Flickr

In 1984, when I was launching into my pre-teen years, Tina Turner released her classic song, “What’s Love Got to Do with It.”

I’m sure just about anyone growing up in the 80’s can hear the chorus in their head right now…

 

 

Oh what’s love got to do, got to do with it
What’s love but a second hand emotion
What’s love got to do, got to do with it
Who needs a heart
When a heart can be broken.”

In some circles, this philosophy likely governs the work of leadership as well—keep love and emotion out of it.

Leadership … What’s Love Got to Do with It?

While Turner’s song was both fun and popular, I’d argue that it’s really bad leadership advice. Those engaged in the study and practice of leadership may not immediately think of love when they think of leadership,  but I’d argue that the best leaders know how to love well in their leadership work.

Hired Hearts

Providing helpful perspective on the relationship between leadership and love, Bruce Winston argues that leaders need to see followers as hired hearts instead of hired hands. As hired hearts, followers, just like leaders, are whole individuals that are motivated by authentic consideration and care.

On this point, Kathleen Patterson argues that in contrast to fear-based approaches to leadership, love in leadership creates an atmosphere where respect, trust, and dignity are fostered.

A Range of Loves

Now when we speak of love for followers, this love, of course, needs to be distinguished from the classic form of love we consider on Valentine’s Day. For instance, when I say “I love you,” this means different things depending on the one to whom I speak it. The love I have for my wife is different that the love I have for my children. Similarly, love for friends, extended family members, neighbors, and coworkers is also different. Love is different in each of these relational contexts, but is nevertheless important and meaningful.

One of my favorite authors from the 20th century is C.S. Lewis. In his book The Four Loves, Lewis engages such distinctions in love by contrasting four Greek words for love: storgē (family bond love), philía (friendship bond love), erōs (erotic bond love), and agápē (unconditional bond love). While love for one’s spouse should encompasses all four of these loves in its highest form, love for friends and coworkers is more limited, though still rightly called love.

Agape Love & Leadership

For leaders, perhaps the most helpful of Lewis’ four loves is the agape form of love. Speaking of such love around the term agapao love, Bruce Winston notes that agapáo love means to love in a social or moral sense and that “this Greek word refers to a moral love, doing the right thing at the right time for the right reasons.”

That’s a helpful way to understand leader love. Doing the right things at the right time for the right reasons. Servant leadership commitments clarify this a step further by asking whether leaders are considering the needs of followers and empowering them in their work of serving the needs of others.

This is why Kathleen Patterson believes that servant leadership is based on love at its core and that “true leadership is based on love.” With a primary commitment to followers, servant leaders drive their organizations’ missions forward toward success as they commit first to caring for (loving) their followers.

Loving Us along the Way

One of my colleagues, Mark McCloskey, argues that followers bring three core questions to their leaders. These questions often are not verbalized, but the degree to which followers have answers to these questions drives commitment and performance.

  1. Do you know where you’re going?
  2. Can you get us there?
  3. Will you love us along the way?

Clear vision and leadership capacity are at the core of the first two questions. The third question speaks more to the character and values guiding the leader. Followers want to know that not only will things get done, but that they will also experience loving leadership along the way.

What’s Love Got to Do with It? – Everything!

So, back to our question: What’s Love Got to Do with Leadership? When leadership is done well, I argue that love is at the core of that leadership practice. It is done with the good of followers in mind (doing the right thing at the right time for the right reasons), and it’s done in the right manner (loving people along the way).

Leader Love and You

Whether leadership love is a foreign concept or an intuitive practice for you, I encourage you to take some time this week to think through how love is shaping your leadership practice. How are you engaging your followers with consideration and care? How are you serving your followers as they aim to serve others? How are you caring for and loving your followers along the way in carrying out your organization’s mission?

The Power of Vision, Part 2

vision_EladeManu

Photo Credit: vision, by EladeManu, Flickr

I’m in a mini-series focused on the power of vision.

Last week I provided my definition of vision as a picture of a preferred future, and described the major work of leaders as communicating this picture of a preferred future in a manner that is compelling and unifying (see Part 1).

This week I want to take some time to engage why vision is so powerful.

Visioneering

In his book, Visioneering, Andy Stanley makes the following observation:

Too many times the routines of life begin to feel like shoveling dirt. But take those same routines, those same responsibilities, and view them through the lens of vision and everything looks different. Vision brings your world into focus. Vision brings order to chaos. A clear vision enables you to see everything differently.”

What Vision Provides

Building on these observations, Stanley notes that vision helps to weave four things into the fabric of our daily lives:

Passion

Vision evokes passion…. A clear, focused vision actually allows us to experience ahead of time the emotions associated with our anticipated future.

Motivation

Vision provides motivation. The mundane begins to matter. The details, chores, and routines of life become a worthwhile means to a planned–for end.

Direction

[Vision] serves as a road map…. Vision simplifies decisions making…. Vision empowers you to move purposefully in a predetermined direction.”

Purpose

Vision translates into purpose. A vision gives you a reason to get up in the morning…. Purpose carries with it the momentum to move you through the barriers that would otherwise slow you down and trip you up.”

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As you look to a picture of a preferred future for your life and organization, how is this work of “visioneering” (or vision casting) providing passion, motivation, direction, and purpose for you? In what ways has vision helped to provide clarity and focus to your life and leadership?


Here are all of the post links for this series:

Observations from an Overwhelming Week

Stress, by Environmental Illness Net..., Flickr

Stress, by Environmental Illness Net…, Flickr

Life can feel quite overwhelming at times. This past week felt like this for me. Perhaps you can identify.

In light of my week, I’m going to take a bit more of an autobiographical approach to this post.

My week was not overwhelming due to a massive crisis hitting my life, though there are plenty of crises hitting our world these days. In fact, most of the various items hitting the schedule were extremely enjoyable taken individually. The overwhelming feeling simply came as the normal flow of life built up and a few added curveballs were thrown into the mix.

I’m sure you have your own list of ordinary and normal flow of life items, but here are a few of mine from both the professional and personal levels:

Professional

  • Preparing class lectures
  • Meetings with students
  • Teaching classes
  • Grading papers
  • Recording lectures for online students
  • Participating in administrative meetings and attending to administrative needs for our school

Personal

  • Spending time as a family
  • Enjoying a date with my wife
  • Attending a friend’s wedding
  • Engaging with our community group at church
  • Teaching a Sunday school class
  • Spending time in the minivan with my daughter who is learning to drive
  • Watching my daughter’s high school soccer game
  • Helping coach my son’s football team with multiple games and practices
  • Helping with the normal flow of house work

Navigating the Curveballs

I’m a bit tired just typing out this list of normal flow of life activities! I know you have your own list as well.

For me, this list shifted from normal flow to overwhelming when spending time working on two vehicles needing maintenance — one vehicle that was outsourced to a professional and one vehicle with work I did myself. Oh, and I lost my wallet as well!

You get the idea. We all have our normal flow of life activities, and then the occasional week comes along that throws us a curveball. My curveballs this week were vehicle repairs and a lost wallet. Your curveball likely was something else.

Working Hard from Passion rather than Stress

In the midst of this slightly crazy, and wonderful, week, I landed on a delightful quote from Simon Sinek:

“Working hard for something we don’t care about is called stress;
working hard for something we love is called passion.”
– Simon Sinek

With the exception of the vehicle maintenance and calling credit card companies to report lost cards, as I look back on this past week, a vast majority of everything with which I engaged thankfully fell into the passion category. Although I hope to avoid such a busy week as I move into another, I’m grateful that even when the work feels hard, it still feels meaningful.

May you find work in the week ahead that draws out passion rather than stress for you!

I’ll be aiming for this sweet spot as well.

Leadership, Work, and the Priority of Purpose

Purpose Logo, leesean, Flicker

Purpose Logo, leesean, Flicker

Purpose matters. As evidenced by the popularity of Rick Warren’s The Purpose Driven Life—a book that has sold over 30 million copies—people have an innate desire to know that their lives matter and that their lives are shaped by a sense of purpose. One CEO, Dave Dillon, expressed it this way: “All human beings want to find meaning in their lives.”

Purpose and Leaders

While purpose is a priority for all human beings engaged in all types of work, purpose holds unique importance for leaders. Why is this? Leaders have an important role to play in shaping the culture and direction of the organizations they lead. Will this culture and direction be shaped by an anemic vision of life and organizational purpose, or will it be shaped by a vital sense of purpose and mission that connects to something larger than themselves and contributes to the flourishing others?

Engaging the importance of purpose for leadership, Bill George, former CEO of Medtronic, asks the following questions: “What is your True North? Do you know what your life and leadership are all about, and when you are being true to yourself?

Personal and Organizational Purpose

Although this begins with a personal sense of purpose for leaders, this “True North” purpose is vital at both the personal and organizational levels. Does the leader personally have a sense of purpose guiding their life? Does the leader also see a greater sense of purpose in the work organizationally? Understanding purpose at both the personal and organizational levels is vital for leaders and followers alike.

Theologically-Based Purpose

Amy Sherman provides thoughtful reflection on purpose and vocation in her book Kingdom Calling: Vocational Stewardship for the Common Good. In discussing the core of Christianity Sherman writes: “The gospel of the kingdom tells us not only what we’re saved from, but also what we’re saved for. We have purpose, we have a sacred calling, we have a God-giving vocation….”

In other words, God has made, shaped, and redeemed our lives for a purpose. The Bible reminds us that “we are his workmanship, created in Christ Jesus for good works, which God prepared beforehand, that we should walk in them” (Ephesians 2:10). Because of the gospel, our lives are not only moving away from something but our lives are to be oriented toward and for something as well.

Practically-Effective Purpose

Not only is purpose in work and leadership a theologically grounded idea, it is also practically effective and backed by a growing research base. In another post I highlighted the work I’ve been doing with the Purpose in Leadership Inventory (PLI). Along with additional leadership variables such as goal-orientation and follower-focus, the variable of purpose in leadership is showing strong statistical relationships with other important variables. Purpose in leadership—a leader’s sense of personal and organizational purpose—is significantly related to leadership effectiveness, follower job satisfaction, follower organizational commitment, and follower sense of person-organization fit.

Identifying Your Purpose

Amy Sherman argues that our vocational sweet spot is found at the center of three domains: (1) God’s priorities, (2) personal passions and gifts, and (3) the world’s needs. Understanding this vocational sweet spot goes a long way in understanding one’s purpose. Bill George makes a similar affirmation arguing that “following your passions will enable you to discover the purpose of your leadership.”

Understanding your purpose as a leader is not simply about personal fulfillment. Understanding your purpose and how this relates to the organization you serve shapes the lives of others. Leader purpose helps followers to be more satisfied in their work, have a better sense of their fit in the organization, and have increased commitment to their work and to their organization.

Taking the Next Step with Purpose

So what is your purpose? What is the “True North” that guides you in your life, work, and leadership? Whether taking to time to read a book such as Bill George’s True North, or engaging with a peer or coach who may help you better clarify your vocational sweet spot and sense of purpose, purpose needs to be a priority. Take time to prioritize reflection on purpose in your life, leadership, and work in the coming days.

Oikonomia — Work as Stewardship

Work [Explored], by Riccardo Cuppini, Flickr

Work [Explored], by Riccardo Cuppini, Flickr

In January I attended a conference put on by the Oikonomia Network. Oikonomia is a Greek term used in the New Testament to describe the concept of stewardship and the appropriate management or administration of the resources of a household. Oikonomia is also a root word behind the English word economy, and points us to the connection between healthy economy and healthy stewardship of work in relationship with others.

The Intrinsic Value of Work

This conference for professors and theological educators is a place for those teaching or administrating in seminaries to come together and engage the priority of affirming the significance and goodness of work within our world and within our economies. Rather than work only having utilitarian benefits (i.e., just a way to bring home a pay check), there are significant theological reasons to affirm the intrinsic value of work in addition to the utilitarian value of work.

Most individuals engaged in everyday work feel the toil and struggle involved with work. Among the consequences of sin in our world is the reality of pain and toil in labor and work. But from a biblical perspective, it is important to remember that work was a part of the fabric of our world before the fall of humanity into sin.

God as Worker

In Genesis, the first description we read of God is his role as Worker and Creator:

  • In the beginning, God created the heavens and the earth” (Genesis 1:1), and
  • on the seventh day God finished his work that he had done, and he rested on the seventh day from all his work that he had done” (Genesis 2:2).

God not only worked in the beginning, he also continues to work:

  • all things were created through him and for him. And he is before all things, and in him all things hold together” (Colossians 1:16-17), and
  • he is the radiance of the glory of God and the exact imprint of his nature, and he upholds the universe by the word of his power” (Hebrews 1:3).

Workers in God’s Image

While God is described in the Bible as one who worked and continues to work, the Bible also describes humans as made in his image. Part of this image of God is our identity as those who work. A core dimension of being human is that we also create and work. And, it is important to remember that this core was a reality for humanity before the image of God in us was ever distorted by sin. Note the description of Adam’s work in the garden before the fall into sin was a reality: “The Lord God took the man and put him in the garden of Eden to work it and keep it” (Genesis 2:15).

Working with Excellence

Though work was a part of the human story before humanity’s fall into sin, sin’s presence now affects our work. What once was joyful stewardship of God’s creation now is accompanied by toil and pain. But God is in the business of redeeming what is broken. This includes the process of redeeming work.

In light of such gospel transformation, God’s people are part of the redemptive story in the area of their work as well. Through our work, we serve others within God’s household—the broader context of the world in which we live. Through our work, we both serve others and honor God. Note the New Testament call to work with excellence, as one serving the Lord directly: “Whatever you do, work heartily, as for the Lord and not for men, knowing that from the Lord you will receive the inheritance as your reward. You are serving the Lord Christ” (Col. 3:23-24).

Stewarding Our Work Well

Stewardship—oikonomia—is a helpful frame through which to consider the broader meaning of our everyday work. Certainly leadership is one context for stewardship. Leaders serving with a stewardship mindset recognize that their role is not simply about making decisions regarding their own resources, but rather making decisions that consider the needs of others and effectively stewarding the resources of the organization in a manner that considers the interests in which others are vested.

But in addition to leaders leaders, viewing our work under the leadership of God means that all workers have a stewardship responsibility. If we believe what the Bible says about God—“The earth is the Lord’s, and everything in it, the world, and all who live in it” (Psalm 24:1)—then all workers have a stewardship responsibility in their work to faithful care for and steward the resources of God’s household well.

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What are the resources that have been entrusted to you? What are the skills, talents, and abilities you’ve been given? How are you using your work as a pathway for stewarding both who you are and what you have in service of others and contributing within the wider economy within which you live and work? Work is a primary context for living as stewards. May this vision of oikonomia give you renewed energy to lead, serve, and work as stewards in God’s household—the world within which we live.

Can You Serve God in Your Work?

Faith & Work, by J. Irving, St. Patrick's in NY

Faith & Work, by Justin A. Irving, purposeinleadership.com; location: St. Patrick’s in NYC

Do you see your work as an opportunity to serve God?

Some workers—such as those in overt ministry roles (e.g., pastors, missionaries) or those in helping professions (e.g., teachers, nurses)—seem to have an easier answer to this question.

But what about other professions? How, for example, may plumbers, engineers, writers, carpenters, accountants, programmers, electricians, lawyers, and call center employees see their work as an opportunity to serve God?

Most of us devote upward of 100,000 hours of our lives to work. The significance and meaning of these hours matters. Is this 100,000-hour investment of our lives disconnected from our life of faith, or do these hours connect meaningfully with who we are as persons of faith? In what way is our work a means to living out a vocational call on our lives—a means to serving God in and through our work?

Celebrating Every Good Endeavor

I just returned from a conference hosted by the Center for Faith & Work at Redeemer Presbyterian Church in New York City. What an encouraging time to see how the people of Redeemer Presbyterian are guiding their congregation and city in reflection on innovation and meaningful faith-work integration.

For those new to this conversation, Tim Keller and Katherine Leary Alsdorf, both of Redeemer Presbyterian, have written a helpful book on the topic of faith and work entitled Every Good Endeavor: Connecting Your Work to God’s Work.

Setting the stage for their discussion in Every Good Endeavor, Tim and Katherine propose a diverse set of convictions and pose the question of whether these convictions are opposed to one another or complementary. They note:

The way to serve God at work is to…

  • Further social justice in the world
  • Be personally honest and evangelize your colleagues
  • Do skillful, excellent work
  • Create beauty
  • Work from a Christian motivation to glorify God, seeking to engage and influence culture to that end
  • Work with a grateful, joyful, gospel-changed heart through all the ups and downs
  • Do whatever gives you the greatest joy and passion
  • Make as much money as you can, so that you can be as generous as you can

Engaging this list, Keller and Leary Alsdorf note that it is problematic if we add the word “main” to any of the above statements (e.g., “The main way to serve God at work is to…”). Each of these serve as a way serve God through our work rather than representing the way to serve God in our work. They additionally emphasize that depending on one’s particular vocational path, cultural context, and historical moment, the way we live these convictions out will look different.

A Means for Joyful Exploration

In light of such observations, connecting our work to God’s work becomes a means for joyful exploration rather than burdensome obligation. Our work does matter to God. Our work is a means to serve God. The opportunity in front of us is to explore how our particular role is an opportunity to serve God in and through our work.

Toward this end, I find that the above list is a helpful prompt.

In what ways is my work an opportunity to …

  • . further social justice
  • be honest
  • share the gospel
  • work with excellence
  • create beauty
  • glorify God
  • work with gratitude and joy
  • be generous?

How will you serve God through your work? How will you invest the 100,000-hour opportunity in your life?

Leader Resiliency … Face Reality, Find Meaning, Forge a New Path

by Arya Aiai, Flickr

Photo Credit: Image by Arya Aiai, Flickr

One of my areas of research is examining the role of resiliency in leadership. Here’s a link to an overview of one of my recent academic articles focused on the role that obstacles and resiliency play in the development of leaders (Management Research Review, Vol. 37, Iss. 5, pp.466 – 478).

In our research, we found that a variety of developmental assignments, relationships, experiences, and training were associated with increased levels of leader resiliency. Often, these developmental variables take the form of personal and professional obstacles that build resiliency in leaders.

What is Resiliency

Resiliency is about the capacity to bounce back after difficulty. Resiliency is about the capacity to persist through and overcome diverse challenges in life and leadership.

In this day and age, resiliency is increasingly important for leaders. Our world abounds with uncertainty, and it is individuals and leaders who are able to bounce back and make the best of difficult circumstances who will thrive in the days and years ahead. This is what resiliency is all about—persisting, or even thriving, in the midst of difficulty.

How Resiliency Works

Engaging the theme of How Resilience Works, Diane Couto argues that resilient people possess three defining characteristics.

  1. Resilient People Face Down Reality: “…coolly accept the harsh realities facing them.”
  2. Resilient People Search for Meaning: “…find meaning in terrible times.”
  3. Resilient People Continually Improvise: “…have an uncanny ability to improvise, making do with whatever’s at hand.”

These characteristics are vital for leaders today. Facing down reality means accepting the harsh realities and facts in front of us, but doing so in a way that finds meaning and purpose in the chaos.

The Stockdale Paradox

Jim Collins referred to this tension between facts and faith as “The Stockdale Paradox.” The Stockdale paradox, named after Admiral Jim Stockdale, is based on the observation that those who survived in the most difficult of circumstances (such as prisoners of war) do so by both confronting the most brutal facts of one’s current reality AND retaining faith that one will prevail in the end. It is not merely choosing optimism OR pessimism—it is the experience of embracing BOTH difficult facts along side optimistic hope.

Brakes Break for a Reason”

My wife took me to a movie last night entitled The Hundred-Foot Journey. It is the story of the Kadam family who left India for a new life in France. As the story unfolds, this new life begins in a French village due to their vehicle breaking down. Overlooking this village, and through the events that follow, the family embraces their reality that “Brakes break for a reason.” Through embracing the reality in front of them, the Kadam family finds meaning in the moment and forges a new and hopeful future for their family.

It was a beautiful movie, and in a simple way depicts this tension between facing down reality and finding meaning in the midst of reality.

Purpose in Leadership

This tension is one of the reasons I’m passionate about “Purpose in Leadership.” Leaders who are able to make sense of the world around them—to find meaning in the face of the mess—often are characterized by a resiliency that allows them and their organizations to thrive in the midst of great difficulty.

Creative Improvisation

This blend of finding meaning in the face of reality sets the stage for Couto’s final observation—the ability to improvise and make do with what is at hand. Resilient leaders face reality from a place of purpose and meaning, and from this place engage the resources around them (human, physical, structural, financial, etc.) to resolutely move forward toward their driving purpose.

Because the future is always being created as we go, leaders learn to improvise along the way. They respond to the needs around them. They collaborate with the people and resources at hand. They find unique and creative pathways forward to accomplish their goals in new ways.

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How are these characteristics of resilient people at work in your life? Are you nurturing this capacity to (1) face reality, (2) find meaning, and (3) forge a path forward through creative improvisation?

A Joyful Heart is Good Medicine … it also increases productivity!

Joy, by Alice Popkorn, Flickr

Photo Credit: Joy, by Alice Popkorn, Flickr

“A joyful heart is good medicine,
but a crushed spirit dries up the bones.”

– Proverbs 17:22

In a recent edition of Harvard Business Review, the title of a sidebar mini-article caught my attention … “Start Your Next Meeting with a Joke.”

In the highlighted research, teams with at least one person in a good mood were more than twice as likely to solve a puzzle as teams whose members were all in neutral moods. The article explains, “people in good moods are more likely to share knowledge and seek information from others, which cues the rest of the group to follow suit.”

As noted above, Proverbs 17:22 reads:

“A joyful heart is good medicine,
but a crushed spirit dries up the bones.”

Not only is a joyful heart good medicine at the individual level, joy is also contagious. And, according to researcher Kyle Emich, this positive spirit also leads to greater productivity in teams. In other words, joy is not only pleasant, it is also productive.

What are you bringing to your team today? Are you bringing a negative or neutral mood, or are you bringing joy and positivity?