Authentic Collaboration — Avoiding Collaboration Overload

 

collaboration_Jennifer-Leonard

Photo Credit: collaboration, by Jennifer Leonard, Flickr

I’m a fan of teamwork. Team leadership was an area of focus for me in my Ph.D. dissertation research entitled Servant Leadership and Team Effectiveness. See some of my positive affirmations of teams in the following posts:

While teams have many benefits, there are challenges associated with teams as well. See a previous post in which I highlight and discuss the following 6 Challenges of Teams (subtitle…Removing the “I’s” from Your Team):

  • Ingrown
  • Indecision
  • Inaction
  • Inefficiency
  • Inequity
  • Inconsideration

Collaborative Overload

In a recent HBR article, Cross, Rebele, and Grant take up another important challenge in an article entitled “Collaborative Overload: Too Much Teamwork Exhausts Employees and Saps Productivity.”

In their article they provide several important cautions surrounding team member exhaustion, and in so doing remind us to not overload on a good thing. The core of the identified problem in the article is expressed in the following manner:

Although the benefits of collaboration are well documented, the costs often go unrecognized. When demands for collaboration run too high or aren’t spread evenly through the organization, workflow bottlenecks and employee burnout result.”

Cross, Rebele, and Grant go on to recommend solutions to this problem that are focused on better managing collaboration through efficient organizational and team practices. This is good advice.

Authentic Collaboration

As I engaged their work, I also began to think of another solution that I’ll label “Authentic Collaboration.”

From my experience with teams, groups, and committees, the problem is not too much collaboration, but rather too much of the wrong type of collaboration.  Let me explain.

When participants in a collaborative process are playing a role on the team, group, or committee that is authentic and meaningful, this type of collaboration tends to be energizing. When participation is inauthentic and merely procedural, this type of collaboration tends to be energy draining and feel like wasted time.

Meaningful Participation

Often from positive motivations, leaders and administrators tend to draw people into a collaborative experience because these leaders and administrators need a representative from diverse divisions or interests in their organizations.

When this practice is about wanting to authentically hear voices from these unique perspectives, this can lead to meaningful and authentic collaboration. However, when this practice is simply about wanting to placate an organizational perspective or voice, and the voice at the table is not authentically desired by leadership, this can lead to unproductive and inauthentic collaboration.

Again, I would argue collaboration is not the problem, but rather the wrong type of collaboration. When people are invited to the table of collaboration, the invitation needs to be authentic. Help people to be good stewards of their time by facilitating meaningful participation for all involved on the team, group, or committee.

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What has been your experience with collaboration? What problems and challenges have you faced? How have you engaged these problems and found meaningful solutions? Take a moment to share your experience below.

Collaboration: The Benefits, Bottom Line, & Basics

Collaboration, by AJC1, Flickr

Collaboration, by AJC1, Flickr

In a previous post I focused on the importance of removing the “I’s” from teams. Certainly there are important barriers to effective teamwork that need to be addressed, but pressing through such barriers is worth the effort. Here is a quick overview of the benefits, bottom line, and basics of collaboration.

The Benefits of Collaboration

Engaging a related topic to teamwork—collaboration—a recent article in the Harvard Business Review highlights benefits to collaboration in the professional service sector. In this article, Heidi Gardner identifies collaborative work across expertise boundaries as a key path for addressing complex issues and increasing overall profitability. In this study, collaborative models were associated with increased margins, increased client loyalty, and increased competitive edge.

The Bottom Line of Collaboration

Emphasizing this point, Gardner writes: “For a firm, the financial benefits of multidisciplinary collaboration are unambiguous. Simply put, the more disciplines that are involved in a client engagement, the greater the annual average revenue the client generates.” Although there is a learning curve in moving toward collaborative practices, Gardner reminds readers that on this front “perseverance pays off.”

Although I see great value in the use of teams on multiple level, it is helpful to note that the collaborative edge of team practice also proves to be effective from an economic perspective.

The Basics of Collaboration

Gardner provides a few specific recommendations for those seeking to increase their use of collaboration.

  • Don’t squeeze your team members “…be fair to the partners you invite onto your team.”
  • Deliver what you committed to on time, without reminders.
  • Communicate openly.

While there are many factors that contribute to effective collaboration, these are helpful reminders. I appreciate the affirmation of collaborative practice in this piece by Gardner.

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How are you tapping in to the benefits, bottom line, and basics of collaboration in your work with others?