Priority #2: Transformational Leadership and Organizational Transformation

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Photo Credit: Butterfly, by David Yu, Flickr

I’m in a mini-series sharing my 4 Top Leadership Priorities. These priorities are central to what I teach others about leadership in classes, and these priorities inform how I want to lead personally.

Last week I settled in on the first priority: Servant Leadership and Follower Focus. This week I’ll settle in on the second priority: Transformational Leadership and Organizational Transformation.

A Commitment to Transformation

Complementing the follower-focus of servant leadership, transformational leadership is about creating broad and intrinsic ownership of the organization’s mission by leaders and followers alike. Such ownership happens as leaders and followers together mutually value and commit to transformation.

Although this commitment to transformation has significant organizational implications, I argue, particularly from a biblical perspective, that transformation of teams and organizations finds its roots in individual and personal transformation. If I want to lead an organization in a transformational journey, I must being willing to engage a process of transformation myself.

Presenting a vision for personal and spiritual transformation, Paul in the Bible wrote:

And we all, with unveiled face, beholding the glory of the Lord, are being transformed into the same image from one degree of glory to another. For this comes from the Lord who is the Spirit.” – 2 Corinthians 3:18

Much can be said about this verse and the surrounding arguments in 2 Corinthians, but the main point I want to make is that a commitment to personal transformation into Christ-like character is a deeply biblical and Christian concept. From such personal transformation springs forth transformation and other levels of life and leadership.

A Commitment to Transformation
is a Commitment to Ongoing Growth

At both the individual and organizational level, a commitment to transformation and change really comes down to a commitment to ongoing growth. While other forms of leadership may be content with a status-quo approach to maintain at minimal levels, transformational leadership is about raising one another’s aspirations—leaders and followers alike—to higher levels of impact and opportunity to serve.

There certainly are appropriate cautions that could be raised at this point. Focusing on growth toward higher levels of impact and opportunity to serve could be more about vain ambition than it is about the priority of serving others discussed in the last post. This is why beginning with personal transformation before organizational transformation is so important. We need to pay attention to the motives behind a desire for greater impact and service.

However, if we are actively paying attention and guarding against the negative dimensions of ambition, the pursuit of growth personally and organizationally often leads to significant health—both personally and organizationally. Pursuing transformation and change is really about maintaining on open posture towards growth. It is about maintaining a commitment to ongoing and life-long learning.

Creating Owners of the Organizational Mission

As a formal discipline of study, transformational leadership emphasizes need for leaders and followers alike to own the organizational mission. Other forms of may be content with autocrats dictating to others what needs to be done, but transformational leadership at its core is about engaging leaders and followers in what they want to do, not just what they have to do.

Transactional and autocratic forms of leadership are primarily based on a leader-follower exchange that incentivizes followers through extrinsic motivators. In contrast, transformational leadership is based on a leader-follower engagement that motivates followers intrinsically. Transformational leadership is about engaging followers in such a way that leaders and followers are mutually committed to the organization’s mission and are willing to undergo transformational change with organizational goals in view.

Francis Yammarino puts is this way:

“The transformational leader arouses heightened awareness and interests in the group or organization, increases confidence, and moves followers gradually from concerns for existence to concerns for achievement and growth.”

Rather than lining up willing renters in the cause of the organization’s vital mission, transformational leadership is all about lining up willing owners of the organization’s mission. People become owners of the mission because the mission itself becomes something that is intrinsically motivating. When this shift from extrinsic incentivizing to intrinsic motivation takes place for leaders and followers, organizational members move from a spirit renting to a spirit of owning.

If you want to help develop owners of the organizational mission, draw on the wisdom of transformational leadership theory. This will provide a foundation from which you may engage in the journey of ongoing growth and transformation in service of your organization’s important mission.

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In my next post, I’ll turn my attention to the third leadership priority: Team Leadership and a Collaborative Orientation.

8 Keys for Building Trust as a Leader

Trust, by Terry Johnston, Flickr

Trust, by Terry Johnston, Flickr

Leader trust is a powerful currency in today’s world. As we continue to see examples of leaders who lose trust in the eyes of their people and stakeholders, it is easy to see how a lack of leader trust quickly erodes businesses, organizations, and relationships.

And, while leader trust often takes years to build, this trust can be lost in a moment.

So how can leaders build and maintain trust? In his book The Trust Edge, David Horsager provides his readers with the 8 Pillars of Trust:

  1. Clarity:People trust the clear and mistrust the ambiguous.”
  2. Compassion:People put faith in those who care beyond themselves.”
  3. Character:People notice those who do what is right over what is easy.”
  4. Competency:People have confidence in those who stay fresh, relevant, and capable.”
  5. Commitment:People believe in those who stand through adversity.”
  6. Connection:People want to follow, buy from, and be around friends.”
  7. Contribution:People immediately respond to results.”
  8. Consistency:People love to see the little things done consistently.”

What steps are you taking to build your trust as a leader? As your most powerful currency in today’s world, intentional trust building is well worth the investment of your time and effort. For the sake of your leadership effectiveness, and for the sake of your organization’s health and results, invest in building your leader trust.

For those interested in a deeper look at The Trust Edge, check out David’s website at: davidhorsager.com

Understanding Relational Skills (Leadership Practice 6)

by Chuck Patch, Flickr

by Chuck Patch, Flickr

I’m in a series highlighting 9 Effective Servant Leadership Practices. Servant leadership is not just a good idea. It works! The 9 effective leadership practices highlighted in this series capture core leadership dimensions that are correlated with effectiveness in the team context.

The second grouping of servant leadership practices presented in the model emphasizes the importance of understanding the priority of people. In this second cluster of servant leadership practices, leadership behaviors associated with effective teams include: (1) valuing and appreciating, (2) creating a place for individuality, and (3) understanding relational skills. This week we take on Leadership Practice 6 — Understanding Relational Skills.

Practice 6: Understanding Relational Skills

This second cluster, which is focused on understanding the priority of people, ends with the servant leadership practice of Understanding Relational Skills. Knowing how to get along with people is basic to quality relationships, and it is the basis of quality leadership practice as well. Although this may seem simplistic, understanding relational skills is key for leading well in the team context.

Relational Skills and Emotional Intelligence

In recent decades, leadership researchers have identified the importance of emotional intelligence for leadership practice. At the core of emotional intelligence are skills that support intrapersonal and interpersonal engagement. In his discussion of emotional intelligence, Daniel Goleman emphasized factors such as empathy and social skills, premised on self-awareness. These factors provide a basis for effective relational skills. Self-awareness leading to an awareness of and responsiveness to the needs of others provides a platform on which effective leaders may appropriately humanize the leader-follower relational engagement.

Self-Awareness, Empathy, and Authentic Listening

The themes of self-awareness, empathy, and authentic listening were also highlighted by the research participants in my study on the topic, noting these as important characteristics of effective relational skills. One participant noted that empathetic communication, personal connection, selective vulnerability, and attention to what motivates followers are all critical relational skills. Other participants emphasized items such as:

  • The importance of authentic listening,
  • A commitment to fairness and equality,
  • The ability to tolerate and accept appropriate differences,
  • The importance of knowing oneself well in order to relate authentically with others,
  • The embodiment of confidence blended with the ability to see future possibilities and communicate the most appropriate path to get there
  • Creating a sense of safety and support for followers,
  • Demonstrating care and kindness,
  • Reinforcing a commitment to the working relationship, and
  • Maintaining an open and approachable posture toward followers.

All of these themes comprise key relational skills that help foster positive leader-follower relationships.

Although leaders at times may like to work in the background simply dealing with systems and structures, engaging organizational members, team members, and direct reports with relational intelligence is vital. How are you nurturing your relational skills? How are you engaging followers with wisdom and a spirit of understanding?

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Related Posts for the 9 Effective Leadership Practices:

Cluster One — Beginning with Authentic Leaders

Practice 1: Modeling what Matters

Practice 2: Engaging in Honest Self-Evaluation

Practice 3: Fostering Collaboration

Cluster Two — Understanding the Priority of People

Practice 4: Valuing and Appreciating

Practice 5: Creating a Place for Individuality

Practice 6: Understanding Relational Skills

Cluster Three — Helping Followers Navigate toward Effectiveness

Practice 7: Communicating with Clarity

Practice 8: Supporting and Resourcing

Practice 9: Providing Accountability

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Note: For those wanting to dig a bit deeper, please check out my article entitled “A Model for Effective Servant Leadership Practice.”