Authentic Collaboration — Avoiding Collaboration Overload

 

collaboration_Jennifer-Leonard

Photo Credit: collaboration, by Jennifer Leonard, Flickr

I’m a fan of teamwork. Team leadership was an area of focus for me in my Ph.D. dissertation research entitled Servant Leadership and Team Effectiveness. See some of my positive affirmations of teams in the following posts:

While teams have many benefits, there are challenges associated with teams as well. See a previous post in which I highlight and discuss the following 6 Challenges of Teams (subtitle…Removing the “I’s” from Your Team):

  • Ingrown
  • Indecision
  • Inaction
  • Inefficiency
  • Inequity
  • Inconsideration

Collaborative Overload

In a recent HBR article, Cross, Rebele, and Grant take up another important challenge in an article entitled “Collaborative Overload: Too Much Teamwork Exhausts Employees and Saps Productivity.”

In their article they provide several important cautions surrounding team member exhaustion, and in so doing remind us to not overload on a good thing. The core of the identified problem in the article is expressed in the following manner:

Although the benefits of collaboration are well documented, the costs often go unrecognized. When demands for collaboration run too high or aren’t spread evenly through the organization, workflow bottlenecks and employee burnout result.”

Cross, Rebele, and Grant go on to recommend solutions to this problem that are focused on better managing collaboration through efficient organizational and team practices. This is good advice.

Authentic Collaboration

As I engaged their work, I also began to think of another solution that I’ll label “Authentic Collaboration.”

From my experience with teams, groups, and committees, the problem is not too much collaboration, but rather too much of the wrong type of collaboration.  Let me explain.

When participants in a collaborative process are playing a role on the team, group, or committee that is authentic and meaningful, this type of collaboration tends to be energizing. When participation is inauthentic and merely procedural, this type of collaboration tends to be energy draining and feel like wasted time.

Meaningful Participation

Often from positive motivations, leaders and administrators tend to draw people into a collaborative experience because these leaders and administrators need a representative from diverse divisions or interests in their organizations.

When this practice is about wanting to authentically hear voices from these unique perspectives, this can lead to meaningful and authentic collaboration. However, when this practice is simply about wanting to placate an organizational perspective or voice, and the voice at the table is not authentically desired by leadership, this can lead to unproductive and inauthentic collaboration.

Again, I would argue collaboration is not the problem, but rather the wrong type of collaboration. When people are invited to the table of collaboration, the invitation needs to be authentic. Help people to be good stewards of their time by facilitating meaningful participation for all involved on the team, group, or committee.

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What has been your experience with collaboration? What problems and challenges have you faced? How have you engaged these problems and found meaningful solutions? Take a moment to share your experience below.

Leading Emotional Culture in Organizations

Emotion_Joe-Shlabotnik

Photo Credit: Emotion, by Joe Shlabotnik, Flickr

I’m in a mini-series engaging the importance of organizational culture.

I began by engaging Why Organizational Culture Matters (“Why Culture Eats Strategy for Breakfast”). In that post, I engaged the questions…

  • What Is Organizational Culture? And,
  • Why Does Organizational Culture Matter?

Based on answers to these questions I concluded that leaders must focus on both smart strategy AND healthy culture in their leadership work.

Next, I presented a case for Engaging the Emotional Side of Organizational Culture, and discussed the following:

  • Why emotional culture matters for organizations, and
  • What leaders can do to positive create and shape a healthy emotional culture.

At the end of that post I noted recommendations from Barsade and O’Neill — three key steps in this process:

  1. “Harness what people already feel”
  2. “Model the emotions you want to cultivate”
  3. “Get people to fake it till they feel it”

At this point I want to take some time to provide additional reflections around these points and encourage you regarding how you can positively shape the emotional culture of your team or organization.

Here are reflections on each of these steps.

What Can Leaders Do about It?

“Harness What People Already Feel”

Because organizational members are already experiencing and exhibiting, this also means that many are likely already exhibiting the desired emotional culture. The key from a leadership and managerial perspective is to “catch” these individuals doing the right thing.

On this point, Ken Blanchard argues that one of the most effective managerial practices is to focus on what employees are doing well—catching them doing the right thing. This practice can be applied to nurturing healthy emotional culture.  One example from the Barsade and O’Neill article was a “kudos board” used in an ICU hospital unit. It was board used to celebrate how the hospital staff embodied the desired emotional culture in their unit and organization.

“Model the Emotions You Want to Cultivate”

In addition to harnessing what people already feel, leaders and managers modeling the emotions they want to cultivate is also vital. Barsade and O’Neill provide the following managerial example:

If you regularly walk into a room smiling with high energy, you’re much more likely to create a culture of joy than if you wear a neutral expression. Your employees will smile back and start to mean it.”

“Get People to Fake It Till They Feel It”

Authenticity is important. But it is important to not only express present feelings, but to nurture other positive and healthy feelings that are productive for employees, customers, organizational constituents, and the organization as a whole. I see the authentic way of talking about this is around the language of aspirational emotional culture.

It is okay to recognize the gap between where individuals are presently and intentionally or strategically working toward the aspirational reality. Both spontaneous and strategic emotional expression is meaningful and valuable.

In many ways, this is what emotional intelligence is all about—the appraisal and expression of emotion. Emotional intelligence begins with recognizing what is happening at the emotional level in ourselves and others, and then responding to and out of these emotions in ways that are healthy and productive.

Social psychologists support the idea that conformity to group emotional expression norms is a common reality in life. Such conformity to emotional norms benefits both the individual and the organization. Based on these realities, Barsade and Olivia O’Neill recommend approaching emotional expression through what they call deep acting. In contrast to surface acting, deep acting may be used in developing long-term solutions: “with this technique, people make a focused effort to feel a certain way, and then suddenly they do.”

Emotional Cultures Do Not Improve
without Focus at All Levels

The above strategies are practical recommendations for how to proactively create and shape a healthy organizational culture in your organization, division, or team. Consistent with the above, it is important to emphasize that no organizational level is exempt from this work—especially top level management and leadership.

On this point, Barsade and O’Neill note:

Just like other aspects of organizational culture, emotional culture should be supported at all levels of the organization. The role of top management is to drive it. …it’s up to senior leaders to establish which emotions will help the organization thrive, model those emotions, and reward others for doing the same.”

Healthy Emotional Culture and You

As with most leadership endeavors, the best place to start is looking in the mirror and seeing what positive steps you can take to influence others around you. Here are a few questions to trigger your thoughts on this topic:

  • As you consider the insights on nurturing a healthy emotional culture in your organization, what can you do in the coming days, weeks, and months to make progress on your organization’s emotional culture?
  • Are there emotions you can express even tomorrow (e.g., nurturing joy through regular smiles)?
  • Are there systems you can set up that provide opportunity for individuals and organizations to better pay attention to the emotional climate and culture in your organization?

For some, this work will be natural and easy. For others, this will be hard work. In either case, healthy organizational culture includes healthy emotional culture. Take time to prioritize the emotional health of your organization’s culture in the coming days.

Engaging the Emotional Side of Organization Culture

_Emotions 02_SeRGioSVoX.jpg

Photo Credit: _Emotions 02, by SeRGioSVox, Flickr

In a recent post I discussed the following theme: Why Organizational Culture Matters. In that post, I engaged the questions…

  • What Is Organizational Culture? And,
  • Why Does Organizational Culture Matter?

Based on answers to these questions I concluded that leaders must focus on both smart strategy AND healthy culture in their leadership work.

The Emotional Side of Organizational Culture

Providing an expanded and clarifying conversation on organizational culture, Barsade and O’Neill argue that while emotions are a vital part of the organizational culture this dimension that is often overlooked.

In their HBR article on the topic, they note that, “most leaders focus on how employees think and behave—but feelings matter just as much.”

Barsade and O’Neill provide additional clarity on this point:

 “Cognitive culture is undeniably important to an organization’s success. But it’s only part of the story. The other critical part is what we call the group’s emotional culture: the shared affective values, norms, artifacts, and assumptions that govern which emotions people have and express at work and which ones they are better off suppressing.”

Why Is Attention to Emotional Culture Important?

In their article, they note that attending to the emotional culture of an organization involves looking at what motivates employees and learning that which makes organizational members feel excited about their work and feel that the belong to the organization and its mission.

For better or worse, emotions play an important part in the overall organizational culture.  The article highlights that positive emotional culture is not just a good idea, but that emotions impact important employee metrics such as retention, work quality, and employee commitment. In short, “you can see the effects [of emotions] on the bottom line.”

What Can Leaders Do about It?

If emotional culture is important, what can leaders and managers do to help positively shape the emotional culture of their organization?

Get a Handle on the Current Emotional Culture

Barsade and O’Neill argue that it begins with simply getting a handle on the existing emotional culture. Whether through employee surveys, employee engagement apps, or other creative means of gathering relevant data, the starting place is understanding the current emotional culture. In such surveys, it may begin with capture basic emotions such as joy, love, anger, fear, and sadness.

Proactively Create and Shape an Emotional Culture

Once the current emotional culture is identified, it’s time to start thinking about how leaders and managers may take the next steps of creating and shaping a healthy emotional culture in the organization.

Barsade and O’Neill present three key steps in this process:

  1. “Harness what people already feel”
  2. “Model the emotions you want to cultivate”
  3. “Get people to fake it till they feel it”

I will stop here at this point. However, more can be noted about these so I will continue to unpack each of these in the coming post in this series next week.

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For now, consider a few questions:

  • Are you considering the emotional culture of your organization, or are you, as Barsade and O’Neill suggest is the case with many people, only focusing on the cognitive and behavioral dimensions of organizational culture?
  • What steps can you take to gain perspective on the current state of your organization (or team’s) emotional culture?
  • What steps can you take to positively shape the culture of your team or organization in future days?

I’ll pick up more with emotional culture next week.

 

#10 … Top Posts from 2015 — Strategic Foresight

In-the-middle-of-nowhere_Brian-Koprowski

Photo Credit: In the middle of nowhere, by Brian Koprowski, Flickr

In a previous post I shared some observations on my top blogs posts from 2015. In the coming weeks I will be taking time both to share new content and to share some of the top viewed posts from the past year.

The #10 post from 2015 was …

Strategic Foresight:
The Past, Present, and Future Focus of Leadership

This was one of two posts on strategy that made the top ten in 2015. In the article, I argue that in light of the volatile, uncertain, complex, and ambiguous (VUCA) world we live in, it is a mandate for leaders to learn from the past and present and look to the future with strategic foresight.

Strategic Foresight

Clarity and foresight are essential leadership characteristics. Organizations and teams need leaders who can see clearly in the midst of confusing organizational and environmental realities.

THE VUCA WORLD

We are increasingly experiencing what some refer to as a “VUCA” world of Volatility, Uncertainty, Complexity, and Ambiguity. More than ever, we need leaders with vision, clarity, and foresight.

What do leaders need to do in light of such a world?

Read more about the need for leaders to engage with strategic foresight in Purpose in Leadership’s #10 post from 2015. Here’s the link to continue reading…

Strategic Foresight:
The Past, Present, and Future Focus of Leadership

Why Organizational Culture Matters: “Culture Eats Strategy for Breakfast”

Rolled-Eggs_Cascadian-Farm

Photo Credit: Rolled Eggs, by Cascadian Farm, Flickr

What Is Organizational Culture?

Although the language of culture is used frequently, organizational members do not always understand what is meant by the term “organizational culture.”

In his classic book on the subject (Organizational Culture and Leadership), Edgar Schein summarizes organizational culture as the accumulated shared learning of a give group. This shared learning is observed through a variety of organizational realities such as the way people behave, established group norms, and espoused values.

Culture is essentially the organizational air we breathe. Like air, culture is often not seen directly. Rather, it is seen indirectly through how organizational members engage in their work, how they behave, how they embody group norms, and how they live out espoused values.

Why Does Organizational Culture Matter?

Other authors, such as Patrick Lencioni in The Advantage, highlight the vital dimension of culture.

Lencioni argues that organizational health is the greatest opportunity for organizational improvement and competitive advantage. In contrast to what Lencioni refers to as smart business—engaging fundamentals like strategy, marketing, finance, and technology—organizational health is the real place where competitive advantage may shine beyond the first half of the equation of smart business.

These days, especially in the day and age of big data in business, being smart as a organization is not enough. Organizations also need to be healthy—they need to pay attention to their organizational culture.

“Culture Eats Strategy for Breakfast”

Expressing Lencioni’s points another way, Peter Drucker put the essence of culture in the following language: “Culture Eats Strategy for Breakfast.”

  1. Does strategy (smart organizational practice) matter? Absolutely!
  2. Is strategy (smart organizational practice) enough? No!
  3. Therefore, what do organizational leaders need to do? Leaders must focus on both smart strategy AND healthy culture

Smart and Healthy

As you think about your organization, are you leading and managing in a way that encourages both smart organizational practice AND healthy organizational culture? What practical steps can you take in the coming weeks to help improve the culture of your organization, division, or team?

………..

For those interested in reading more on the priority of organizational culture, see the following post entitled: Organizational Culture vs. Organizational Identity

The Power of Vision, Part 5

Visions-of-Color_Joe-Dyndale

Photo Credit: Visions of Color, by Joe Dyndale, Flickr

I’m in a mini-series focused on the power of vision. Here’s a snapshot of where we’ve been in the series:

  • In Part 1, I began by providing the following definition of vision: vision is a picture of a preferred future. Further, I described the major work of leaders as communicating this picture of a preferred future in a manner that is compelling and unifying.
  • In Part 2, I engaged the capacity of vision to provide passion, motivation, direction, and purpose for life and leadership.
  • In Part 3, I engaged how leaders can help to make vision stick by casting the vision well, celebrating the vision well, and living the vision well.
  • In Part 4, I engaged how leaders can identify their burning passion and compelling vision.

This week, I’d like to provide a final encouragement as you consider the vision you are meant to pursue in the year ahead.

Looking to Your Future

As I write this post, New Year’s Day is just around the corner. In many ways, the start of a new year provides an opportunity for us to do what we should be regularly doing throughout the year—looking to the future and planning in light of it.

As you look out the future, what is the picture of a preferred future both for you and your organization?

First, what does this preferred future look like both personally and professionally?

  • Personally: What is your personal vision … for you, your family, and your community in the days, weeks, months, and years ahead?
  • Professionally: What is your professional or organizational vision … for you and the community you serve in the days, weeks, months, and years ahead?

Second, what does this future look like at different points along the way on the journey toward your preferred future?

  • What does it look like weeks in the future?
  • What does it look like months in the future?
  • What does it look like years in the future?

Developing a Strategy for Visionary Planning

Weekly Carve out 15 minutes at the beginning of each week in order to prioritize your schedule and insure you are working toward your preferred future.
Monthly Carve out 2 hours to evaluate the previous month and then plan for the coming month in light of your visionary priorities.
Quarterly Carve out a day (workday length) in order to evaluate progress in light of your personal and professional vision. Use this evaluation to make adjustments for the coming 2-3 months.
Annually Carve out a 1-2 day retreat (getting away to a hotel, cabin, or retreat center) where you can have focused time not only evaluating the past year, but also reevaluating your overall visionary priorities. This is an annual time to insure that the direction of your life and leadership is moving toward a preferred future in light of the things that matter most in life.
Seasonally (each 5-7 years) Carve out a week or more every 5-7 years for a season of deep rest, refreshment, and renewal. This is not about simply taking a vacation—something that likely happens every year—but rather taking a genuine sabbatical from the normal routines of life. Some professions may allow for this seasonal time to be multiple months of rest, refreshment, and renewal. For other professions and work contexts, this seasonal time may be limited to a typical vacation week. In either case, find a path for intentional reflection on the trajectory of your life and leadership.

Have you seen tangible progress toward major visionary dreams you had 5 to 7 years earlier (degrees you wanted to complete, job changes you wanted to pursue, organizational goals you wanted to accomplish, etc.)?

As you look out into the next 5 to 7 years of your life and leadership, what are your major visionary priorities for the years ahead? What course corrections need to be made now to help navigate toward this preferred future? How can you adjust your schedule, budget, and general pace of life to make space for prioritizing movement toward this preferred future?

Engaging major life questions like this takes time and space for rest, renewal, and reflection. Take time not only for vacation and recreation, but also for sabbatical in order to tackle such visionary reflection and dreaming in your life.

 Vision: the Tool for Leading from the Front

Whether thinking of vision personally, professionally, or organizationally, vision is a powerful tool for your life and leadership.

Engaging the power of vision in leadership, Burt Nanus shares these thoughtful insights:

Vision is the main tool leaders use to lead from the front.
Effective leaders don’t push or production their followers. They don’t boss them around or manipulate them. They are out front showing the way. The vision allows leaders to inspire, attract, align, and energize their followers—to empower them by encouraging them to become part of a common enterprise dedicated to achieving the vision.

Rather than simply using push and production techniques, as leaders we need to learn to lead from the front. Vision provides the essential tool for moving from extrinsic motivation to intrinsic motivation. Vision provides the path for painting a picture of a hopeful future that motives us personally and others organizationally. As Nanus notes, “Vision is the main tool leaders use to lead from the front.”

Taking Your Next Visionary Steps

As you look to your future, the key is to pay attention and make changes based on this visionary reflection. In the week ahead, I encourage you to take some time to pay attention to your preferred future (your vision), and begin to take steps toward this preferred future in practical, tangible, and meaningful ways.

God’s best to each of you as you make strides toward the things that matter most in your life.


Here are all of the post links for this series:

The Power of Vision, Part 3

 

Vision-of-Transformation_Hartwig HKD

Photo Credit: Vision of Transformation, by Hartwig HKD, Flickr

I’m in a mini-series focused on the power of vision.

I began by providing the following definition of vision: vision is a picture of a preferred future (see Part 1). Further, I described the major work of leaders as communicating this picture of a preferred future in a manner that is compelling and unifying.

Last I engaged the capacity of vision to provide passion, motivation, direction, and purpose for life and leadership (see Part 2).

This week I want to take some time to engage how leaders can help to make vision stick.

Making the Vision Stick

In a 2003 talk at the Global Leadership Summit, Andy Stanley provided his reflections on the importance of vision and how to make vision stick for organizations.

Why is this an issue for leaders? As most leaders can attest, vision tends to “leak” in organizations. The vision is put forward for all the key constituents and everyone seems to be on board and excited. Then a few weeks, or even a few days, go by, and suddenly the demands of day-to-day life and organizational needs turn the attention of people away from vision.

In light of this, leaders must be very intentional in working to help vision land and stick with their people. On this point, Stanley argues that leaders must do three primary things with vision: Cast it! Celebrate it! Live it!

Cast it! Celebrate it! Live it!

Casting the vision provides DEFINITION:

Casting the vision helps everyone in the organization to be on the same page. But the vision that is cast bust be clear first. Sometimes when we start talking about vision we realize it’s unclear. As Howard Hendricks states it: “if it’s a mist in the pulpit, it’s a fog in the pews.” Vision must not be “clear as mud.” Vision needs to be exceptionally clear to the leader so that it may be clear for followers once communicated.

Celebrating vision provides INSPIRATION:

Celebrating the vision helps everyone know what a “win” is for your organization. It helps put “skin” on the vision for your people. Make celebration a part of your culture. Celebration is what brings the vision alive to your people. Build in mechanism to celebrate. Normalize and regularize celebration. Tell the story well so that vision comes alive.

Living out the vision provides CREDIBILITY:

Leaders living out the vision helps you to be a leader worth following. When we live it out whether we’re the leader or not, this moves us from leading from position to leading from influence. The vision becomes connected to who you are. People want to know whether or not a leader is living the vision, not just talking about the vision. Without leaders living it, followers may question whether the credibility of the vision is intact. You can’t ask people to do something that the leader is not willing to do themselves.

Leading with Vision

As you lead with vision in your community, how are you working to cast it well, celebrate it well, and live it well? Take a moment to share your story below.


Here are all of the post links for this series: